Patients are treated with respect, consideration and dignity. 

• The patient has the right to personal privacy at check in and in evaluation and treatment areas. 
• Patients are provided appropriate privacy. 
• Interpretation services are available. 
• To the degree known, complete information concerning their diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.

Prior to receiving care, patients are informed of their rights. 

• Patients and staff are informed of patient rights. 
• Patient and staff are informed of how to voice grievances regarding treatment. 
  • Report grievances to the Director of the Student Health Service, Patricia Dirk at (701) 231-8758 or Patricia.Dirk@ndsu.edu which are reviewed in a timely manner. 
  • If the grievance is unresolved at this level, students may be complete the "Report a Concern or Complaint" form located on the Student Affairs and Enrollment Management webpage or by calling (701) 231-7701.
• Patients and staff are informed of methods for providing feedback, including complaints. 
  • Patients may provide feedback by completing the online Student Feedback Form, paper suggestion form in the Student Health Service lobby, post appointment survey after a provider visit and/or the annual student feedback survey. 
• Patients and staff are informed of that patient's right to change providers if other qualified providers are available. 
• Patients and staff are informed about advance directives, as required by prevailing laws and regulations.

Prior to receiving care, patients are informed of their responsibility to: 

• Provide complete and accurate information to the best of their ability about their health, any medications, including over-the-counter products and dietary supplements, and any allergies or sensitivities.
• Follow the agreed-upon treatment plan prescribed by their provider and participate in their care.
• Provide a responsible adult to provide transportation home and to remain with them as directed by the provider or as indicated on discharge instructions.
• Accept personal financial responsibility for any charges not covered by insurance.
• Behave respectfully toward all health care professionals and staff, as well as other patients and visitors.

Information about Student Health Service is available regarding: 

• Services available
• Provisions for after-hours and emergency care
• Fees for services
• Payment policies
• Credentials of health care professionals
  • Staff Directory
  • Meet the Providers
• NDSU provides malpractice coverage to all SHS staff