Staff Directory and Responsibilities

Director
(701) 231-7710
Dorreen.Kramer@ndsu.edu

• Appeals - tuition/fee, late payment fees
• Athletic scholarships
• Financial wellness
• Oversees management of NDSU One Stop
• Past due account holds and registration exceptions
• Student account collections - oversight, bankruptcies, payment agreements, settlements, and disputes
• Student communications
• Student Finance set up - tuition, student fees, course fees
• Tuition waiver oversight
• Website updates

Assistant Director
(701) 231-7545
Carrie.A.Petersen@ndsu.edu

• 1098-T processing and oversight
• Credit card processing support including:
  • Storefront/Commerce Manager setup and support
  • PCI Compliance
  • Review/approval of all credit card processing mechanisms
• Financial reporting and analysis
• Online (i.e. Nelnet) student payments including payment plan assistance for current students
• Oversight of Reconciliations and Finance Activities
• Student Finance ((e.g., tuition billing) set up
• Tuition waiver oversight
• Tuition remission
• Billing liaison to military students

Student Account Specialist
(701) 231-7321
Ryan.Larson.7@ndus.edu

• 1098-T inquiries
• Billing liaison to military students
• International student sponsored billing
• Uncashed refund checks
• Customized tuition letters
• Direct deposit enrollment and troubleshooting
• Short-term loans
• Tuition/fee appeals
• Student outreach
• Transfer funds to student account forms

Account Tech
(701) 231-7213
Ryan.Niemann@ndsu.edu

• Receipt/process student payments
• Receipt/process incoming ACH payments
• Receipt/process scholarships
• Department deposits and payments
• Change orders
• Graduate Assistant tuition waivers
• Student Account refund check distribution

Collections Officer
(701) 231-7329
Tammy.Ross@ndsu.edu

• Collaborative NDUS billing
• Diploma holds
• Direct deposit enrollment and troubleshooting
• Monthly billing statements - corporate accounts
• Past due account collections – student and corporate
• Payment arrangements for former students
• Collection agency liaison
• Third-party billing (e.g. employers, VocRehab)
• Tuition waivers - employee, staff/dependent

Business Analyst - Student Finance
(701) 231-8229
Chad.Stevermer@ndsu.edu

• Financial reporting and analysis
• Journal entries
• Monthly billing statements – students
• Late fee assessment
• New account set up
• Perceptive Content liaison
• Post charges/credits - student and corporate accounts
• Reconciliations - credit cards
• Refunds to student accounts
• Student Finance set up - tuition and fees, semester rollover, troubleshooting
• Storefront/Commerce Manager setup and support
• Cashier operations support - bank deposits, balance, cash advances, cash boxes
• Department draws

Business/Accounting Analyst –
Student Finance/Financial Aid
701-231-5505
Colby.kleinsasser@ndsu.edu

• Financial reporting and analysis
• Journal entries
• Storefront/Commerce Manager setup and support
• NSF (returned) check payments
• Differential tuition rosters
• Reconciliations – daily deposits, Financial Aid, Storefront/Commerce Manager and online payments,
• Tuition waiver entry – guaranteed academic awards