Staff Directory and Responsibilities

Director
(701) 231-7710
Dorreen.Kramer@ndsu.edu

• Appeals - tuition/fee, late payment fees
• Athletic scholarships
• Bankruptcies
• Financial wellness
• Oversees management of NDSU One Stop
• Past due account holds and registration exceptions
• Payment agreements and settlements
• Records retention
• Student account collections - oversight and disputes
• Student communications
• Student Finance set up - tuition, student fees, course fees
• Tuition rates and annual review
• Tuition waivers - campus, department, Graduate Assistant,International, SBHE
• Tuition waivers - tracking, apply miscellaneous waivers
• Website updates

Assistant Director
(701) 231-7545
Carrie.A.Petersen@ndsu.edu

• 1098-T processing and inquiries
• Credit card merchant setup and support
• Storefront/Commerce Manager setup and support
• Online (i.e. Nelnet) student payments
• PCI compliance
• Oversight of Reconciliations and Finance Activities
• Student Finance set up
• Tuition waivers - academic, ND National Guard, Fire Fighter, Law Enforcement
• Uncashed refund checks
• Military billing liaison

Student Account Specialist
(701) 231-7321
Ryan.Larson.7@ndus.edu

• Billing liaison to military students
• International student sponsored billing
• Uncashed checks
• Customized tuition letters
• Direct deposit enrollment and troubleshooting
• Short-term loans
• Tuition/fee appeals
• Student outreach

Account Tech
(701) 231-7213
Ryan.Niemann@ndsu.edu

• Receipt/process student payments
• Receipt/process incoming ACH payments
• Receipt/process scholarships
• Department deposits and payments
• Website updates
• Tuition waivers-Graduate Assistant, diversity
• Student account refunds
• Refund check distribution

Collections Officer
(701) 231-7329
Tammy.Ross@ndsu.edu

• Accounts payable processing
• Collaborative NDUS billing
• Diploma holds for non-payment
• Direct deposit set up
• Monthly billing statements - corporate accounts
• Past due account collections
• Payment arrangements for former students
• Receipt/process corporate account payments
• Refund check distribution
• Third-party billing (e.g. employers)
• Tuition waivers - employee, staff/dependent

Account Tech
(701) 231-8229
Chad.Stevermer@ndsu.edu

• Financial reports
• Journal entries
• Monthly billing statements - students
• New account set up
• NSF checks
• Perceptive Content liaison
• Post charges/credits - student and corporate accounts
• Reconciliations - credit cards and online payments, daily deposits
• Refunds to student accounts
• Student Finance set up - tuition and fees, semester rollover, troubleshooting
• Storefront/Commerce Manager setup and support
• Bank Deposits
• Cash Advances and Cash Boxes
• Department draws