Virtual appointments, also known as telehealth, are real-time face to face interactions with your provider that do not require you to come to Student Health Service. These must be scheduled by calling 701-231-7331. For students scheduling telehealth appointments, specific instructions will be sent to you regarding your upcoming appointment via email and secure message. 

** It is the student's responsibility to check with their insurance company to verify telehealth coverage prior to scheduling an appointment. Telehealth visits with a provider are a billable service and will result in a charge, which can be submitted to the student's health insurance. For more information on the billing process, please see our Billing page. 

• Acne management
• Birth control discussion and/or refill
• Dietitian intakes & rechecks
• Mental health intakes & rechecks
  ** Students must call to schedule mental health appointments

Providers may determine that in-person visits are necessary for reasons listed above on a case by case basis. 
Providers may use their own discretion and determine if other appointment types are appropriate for telehealth on a case by case basis.

• Make sure you have a camera and microphone capabilities on the device you are using. If you do not have either of these capabilities, the appointment cannot be done via telehealth. 
• Download Microsoft Teams (see How do I download Microsoft Teams? below for further instructions).
• Upload your health insurance information (both front and back of card) through the Student Health Portal under the "Upload" tab. 
• Complete any required forms in the Student Health Portal by clicking on the green Forms buttong under the "Upcoming Appoitments" section. 
• The provider will initiate contact through Microsoft Teams at the start time of your appointment. If you have not received a phone call within 15 minutes of your scheduled appointment time, please contact 701-231-7331. 
• If the provider is unable to contact you within 10 minutes of your scheduled appointment time, your appointment will be cancelled.
• Please contact 701-231-7331 if you experience technical difficulties, but please note we may have to refer you to the NDSU Help Desk.

Download Microsoft Teams to a device of your choice any of the following ways. When prompted, make sure you sign-in with your NDUS credentials. 

1. Download the Microsoft Teams app on your mobile device 
   OR
2. Download Microsoft Teams to you computer desktop by following these steps: 
   • Sign into Office 365 web portal through an internet tab 
   • Click on Teams
   • Click on the icon on the bottom left to "download desktop app"
     • If prompted, click Run
     • There should now be a Microsoft Teams icon on your computer desktop

Please contact the NDSU IT Help Desk if you have issues downloading Microsoft Teams. 

• All students will sign an informed telehealth consent prior to their appointment (this will automatically generate through the Student Health Portal once an appointment is scheduled). 
• Student's identity is confirmed prior to the start of the appointment. 
• Provider will use a private office space during the appointment to ensure confidentiality & privacy. 
• The student is responsible for ensuring a quiet, private space is utilized from their location. 
• Telehealth appointments are documented in the student's electronic health record (EHR). 
• Recordings of telehealth appointments are not allowed. 
• Providers will follow the same standard of care as an in-person visit. 
• Providers will offer clear guidance for next steps of care should it be deemed necessary that additional evaluation in person is needed for optimal health outcomes.