About Location Services

Location Services

Pathlight® uses the GPS, Wi-Fi, and cellular functionality – collectively known as “location services” – in your iPhone or Android to determine your location and provide data to the NDSU Communications Call Center. It’s important to keep in mind that there are limitations to these technologies, and what you can do to maximize their accuracy.

Location Data Limitations

As with any mobile app that uses location service technologies, there are situations and circumstances that impact accuracy or keep the service from functioning at all:

  • Obstruction to the sky, such as when you’re in some buildings, in a tunnel or under a bridge
  • Poor smartphone orientation
  • Relation to other materials like books in a backpack or metal objects in a pocket
  • Low battery
  • Severe weather
  • Network congestion

It can take two or more minutes for a phone’s location services to function properly if an assist is started within a building. It’s best to begin an assist outside.

Pathlight is a registered trademark of the CBORD Group, Inc.