Frequently Asked Questions
What is the difference between Case Management and Counseling?
- Case Management provides problem-solving support, resources and advocacy for external challenges that are impacting a student’s personal and/or academic success. A case manager's role is similar to a social worker.
- Counseling provides therapeutic support for good mental health, emotional resilience and wellness. They provide individual and group therapy services.
How do I refer myself or someone else to Case Management?
- You may complete the short referral form and someone will reach out to you or the student.
What is the difference between the Care Team Referral and Case Management Referral?
- The form is the same and will be reviewed in the same manner. Care Team referral is often used when there is a safety and or security issue. These may then eventually be moved to Case Management. You do not need to figure out what the student needs. What is important is that you refer!
How do I know if the issue is appropriate for Case Management?
- If you are concerned about a student’s well-being and/or there are barriers present to their success at NDSU. We will reach out to the student to assess what the issue might be, offer support and assistance help the student get to the right place. If we are not the correct department to assist them we will provide assistance to linking them to the correct place.
- If the student is having a mental health concern and is unsure about going to the Counseling Center, we can address the student’s concerns and normalize the counseling process, as well as help the student connect with counseling and/or other supports.
- Case Management is a confidential resource for sexual assault advocacy.
- If we are not the right office for the issue, we will connect the student to the resources to assist them.